Refund policy

SECTION 5 – PRODUCTS, LIMITED RELEASES & FINAL SALE POLICY

Certain products may be available exclusively online through our website and may be released in limited quantities.

ALL SALES ARE FINAL.

KATALYST does not accept returns, exchanges, or cancellations once an order has been placed. By completing a purchase on shopkatalyst.com, you acknowledge and agree that your order is considered final sale.

We only provide replacements, store credit, or refunds if:

• the item arrives damaged,
• the item is defective, or
• the incorrect item was shipped.

To request assistance, you must contact katalystbrand6@gmail.com within 7 days of delivery and include:

• your order number,
• a description of the issue, and
• clear photos of the item and packaging.

Items that have been worn, washed, altered, or damaged through misuse are not eligible for replacement or refund.

We reserve the right to deny any claim that does not meet these requirements.